Last updated: November 5, 2026
MortgageSolvers (“we”, “us”) is a mortgage team operating under Pineapple Financial Inc., Brokerage #12830. This policy explains what personal information we collect through this website, why we collect it, and how we protect it. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- What you tell us. Your first and last name, phone number and province when you ask for a free review.
- How you found us. The ad or link you clicked (for example, campaign tags and ad click identifiers), the page you landed on and the page you came from.
- How you used the site. Pages you viewed, buttons you clicked, whether you started or sent the form, and basic device and browser information.
- Cookies and similar technologies. We use Google Tag Manager to run measurement and advertising tools from Google (Google Analytics and Google Ads), Meta (Facebook and Instagram, including the Meta Pixel and Conversions API), AppLovin, Microsoft Advertising and TikTok. They use cookies and similar technologies to count visits, understand how the site is used and measure which ads lead to enquiries. You can turn these off in your browser settings, at adssettings.google.com and facebook.com/adpreferences.
We never store your name or phone number unless you submit the form.
How we use it
- To contact you by phone, text message or email about the mortgage options you asked about.
- To assess your situation and, with your permission, present your application to lenders.
- To measure and improve our website and advertising. This includes sending securely hashed (scrambled) contact details to Google, Meta and Microsoft so they can tell us which ads led to enquiries, and letting AppLovin and TikTok record page visits and enquiries from people who reached us through their ads.
- To meet our legal and regulatory obligations as a licensed mortgage brokerage.
We do not sell your personal information.
Who we share it with
- Pineapple Financial Inc., our licensed brokerage.
- Lenders and their agents, only when you ask us to pursue financing for you.
- Service providers that run our systems for us, such as our customer-relationship, phone and text-messaging, email, form-processing and hosting providers. They may use your information only to provide services to us. Some of them store data outside Canada, where it may be accessible to local authorities under local law.
- Advertising partners (Google, Meta, AppLovin, Microsoft and TikTok), which collect information about your visit through their own tools on this site, as described above. AppLovin is a third party that collects information on this site. For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.
- Regulators or authorities, when the law requires it.
Calls, texts and emails
When you submit the form, you agree that we may contact you about your enquiry by phone, text or email. You can withdraw that consent at any time: reply STOP to any text, use the unsubscribe link in any email, or contact us using the details below.
How long we keep it
We keep your information for as long as we need it to serve you and to meet our record-keeping obligations under mortgage brokerage regulations. After that, we securely delete it or remove anything that identifies you.
Security
This site uses HTTPS encryption. Access to your information is limited to staff and service providers who need it, and every system that stores it requires a login.
Your rights
You can ask to see the personal information we hold about you, have it corrected, or withdraw your consent to how we use it. Contact our Privacy Officer, Ethan Pushpakaran: MortgageSolvers, 730 58 Ave SW, Calgary, AB T2V 4Z5 · info@mortgagesolver.ca · (587) 952-6991.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.